HBS Managing the Future of Work

We present Joe Fuller’s 2025 conversation with the Georgetown computer scientist, New Yorker contributor, and longtime student of knowledge work.

The Royal Bank of Canada CHRO explains how the bank's early AI investments are reshaping talent, leadership, and work. Also: RBC's strategic approach to integrating HSBC Bank Canada, redesigning entry-level roles, expanding college recruiting, balancing automation with relationship banking, and why human judgment remains a lasting competitive advantage.

The Conference Board's president and CEO sees AI as less a technological challenge than a managerial one, exacerbated by increasing global volatility. Drawing parallels to the introduction of the personal computer, he argues that governance, workflow redesign, and organizational trust matter more than the technology itself.

We present a recent episode of the HBS SkyDeck alumni podcast featuring Aarti Dhupelia (MBA 2005), CEO of One Million Degrees. The nonprofit supports community college students through career development, paid internships, and financial incentives tied to academic progress. Dhupelia discusses why community colleges are too often viewed as a fallback option despite offering an affordable, career-focused post-secondary path, and why employers should take a closer look at the talent and resilience community college graduates bring to the workforce.

Demand for skilled-trades workers remains high, yet many graduates of vocational programs struggle to land jobs. The founder and CEO of Thurgood Industries discusses how making skills visible through portfolios of real work can improve matching and expand access to opportunity. He also reflects on his own path—from incarceration to Yale Law School and founding a workforce platform—and how it informs his approach to building more inclusive career pathways.

The Khan Academy founder and HBS grad returns to discuss AI disruption—preparing for The Great Reskilling and challenging the status quo in instruction, assessment, and credentials.

BRT's president and COO on policy and planning for multiple AI scenarios, work-based learning, skills-based hiring, and the ROI of employer investments in workforce development. Also, addressing skills gaps and promoting economic mobility.

The multinational's head of HR and sustainability explains how the firm's investment in continuous skills building positions it to handle AI disruptions, demographic shifts, job redesign, and workflow changes. Also, industrial AI, defining core skills, and co-determination.

The challenge is orchestrating projects that deliver business, educational, and employment value. The Canadian firm's co-founder and CEO breaks down the process.

Corner office churn is up as demands multiply. Heidrick & Struggles' CEO explains what CVs leave out and why flexibility and organizational fit matter more as AI and global volatility undercut the predictive power of past performance. Also, AI-enhanced recruiting and lifelong learning.

The bank's head of global talent, an HBS grad, explains the value of cultivating careers, keeping churn low, hiring from within, and focusing on local markets and communities. Also, AI adoption, skills-based hiring, the pivotal role of managers, and training leaders to navigate turbulence.

Managing the Future of Work co-chairs and podcast co-hosts, Joe Fuller and Bill Kerr, share highlights and insights from 2025 and look ahead to 2026. Top podcasts, research, trends, and a forthcoming book on managing the future of work.

Presenting an episode of the HBS Skydeck alumni podcast highlighting the work of Lissy Hu (MD/MBA). How AI tools and training can help address labor shortages and skills gaps.

The CRM vendor's Helen Russell and Jon Dick unpack the organizational and process changes, HR and skills strategy, and cultural shift. Mandates backed by tools, training, and engagement.

The talent platform's co-founder and CEO returns to the MFW podcast with an update on the market for contingent work as AI changes supply and demand and raises the stakes for skills development.

The bank's head of HR lays out the talent strategy underpinning its post-regulatory growth push and AI adoption.

The Managing the Future of Work co-chair and podcast co-host examines AI's implications for HR, spells out the competitive stakes in early adoption, and unpacks the technology's disruptive potential for jobs, organizations, and markets. Also, the rise of the CHRO, skills-based hiring, and more.

As data center investments, stock prices, and vanishing entry-level jobs grab headlines, businesses are grappling with AI use cases and workforce strategy. The veteran serial entrepreneur and Harvard Business School executive fellow assesses the organizational and talent implications.

Bright Data's Or Lenchner on the evolving ground rules for harnessing the web's data. Charting the boundaries of fair use in training AI systems and robots. Also, the data gathering and analytics workforce.

How to get past AI fatigue and anxiety to a more expansive view of the technology's potential—bolstering knowledge work vs commoditizing expertise. As it guides organizations through the experimentation phase and into redesigning business processes, the professional services giant is undergoing an internal transformation.

What will it take to increase opportunity amid mounting economic uncertainty? The prominent nonprofit's multipronged approach to boosting job quality and promoting equity.

The Lone Star State’s experiment in outcomes–based funding rewards schools that produce “credentials of value.” Can focusing the curriculum on workforce development give Texas an economic advantage and distribute resources equitably?

Admin and logistics can be weak links in HVAC, plumbing, electrical, and mechanical firms. This can limit growth and squander skilled technical labor, to the detriment of employers and workers alike. The BuildOps co-founder and CEO unpacks the benefits of integrated operations apps and the potential of AI-boosted platforms to improve prospects for skilled workers.

The benefits of cross-function collaboration, with Francine Katsoudas, executive vice president and chief people, policy, and purpose officer, and Jeetu Patel, president and chief product officer. How better integration within the corporate stack improves flexibility.

The Harvard Kennedy School's Iris Bohnet and Siri Chilazi on the logic behind a systems-level approach to workplace fairness. How A-B testing and targeted interventions—incorporated in day-to-day workflow—can help organizations tap more of the talent pool.

The flagship firm is pushing the boundaries of testing, from K-12 through career. What are the implications for the workforce and society? And how does AI change the future of benchmarking?

Can the shareholder-owned discount brokerage giant parlay its investments in enterprise and cloud infrastructure into an AI-enabled expansion into new markets while improving productivity and service delivery? CIO Nitin Tandon explains the global workforce strategy underpinning the effort.

Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office.

"Freelance by choice" can sound like a rationalization—or putting on a brave face—but has the contract labor market improved for white-collar workers, as more, particularly younger professionals, opt in? A look at the benefits for both sides of the bargain and how AI changes the calculus.

The staffing giant’s chairman and CEO lays out the opportunities and risks in the fast-changing and fragmented labor market. Riding the genAI wave, addressing workers’ career development needs, RTO and flex-work, international talent flows, and the up-skilling imperative in the face growing polarization.

After decades preparing workers from underserved communities for well-paid tech jobs, the workforce nonprofit is expanding its training, footprint, and funding strategy for its tuition-free programs. As AI redefines positions across the org chart, can bootcamps plus training top-ups, and a mix of hard and soft skills future-proof the Per Scholas formula?

The Stanford economist unpacks AI’s impact on work and productivity, its limitations, and wider implications. He also lays out what organizations can do to get more out of the technology as they invest in the transformation. And he updates his longstanding research into augmenting traditional GDP metrics to capture the value of digital goods and services.

Joe Fuller welcomes back the Georgetown computer scientist and leading observer of knowledge work, who reprises his argument against busyness as the default mode. Also, cracking the productivity code, parsing AI's potential, and better work-life balance.

AI's early impact on the labor market: Are claims of revolutionary change overblown? The Harvard economist presents the long view on technological disruption and updates the post-secondary picture.

The Harvard urban economist assesses the post-Covid health of cities, rural development, zoning and the stagnation of the U.S. housing industry, the impact of AI, and more.

Will the technology democratize access to world-class education or increase inequality? Khan's journey from highly informed skeptic to champion of ethical AI. The HBS graduate and Khan Academy founder explains his nonprofit's pioneering strategy. Also, workforce development, competency-based learning, and skills-based hiring.

In taking aim at degree inflation, the corporate-led good jobs coalition looks to boost economic opportunity, address skills gaps, and create a more equitable and inclusive workforce. OneTen helps employers navigate the uncertain new normal of hiring and advancement while expanding their talent pipelines.

The Stanford economist explains the momentum behind the work-from-home trend, how to manage a hybrid staff, and the new workforce geography. Also, the tech-driven evolution of remote work and the rise of the CHRO.

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.

Thinking of employees as 'hiring' their jobs opens the way to a detailed analysis of worker motivations, frustrations, and long-term goals, which can reduce costly turnover and make career development a collaborative process. Harvard Business School professor Ethan Bernstein and Michael Horn, cofounder of the Clayton Christensen Institute, explain how.

Managing the Future of Work co-chair Joseph Fuller delves into what’s driving and limiting the practice of skills-based hiring. The discussion ranges from degree inflation and HR automation to workforce demographics, skills-based promotion and employee retention. Also, how technology can accelerate the adoption.

Employers can benefit by remapping their talent strategies to match the realities of workers with caregiving responsibilities. Bill Kerr is joined by his Managing the Future of Work co-chair and podcast co-host, Joe Fuller, lead author of the project’s latest report, Hidden Workers: The Case for Caregivers.

Good Business Lab cofounder Anant Nyshadham on demonstrating the ROI of better worker conditions and getting from academic exercise to large-scale implementation.

Vinson and Elkins' Keith Fullenweider on recruiting team players, boosting collaboration and soft skills through targeted training and mentorship, prioritizing mental health and work-life balance, automating judiciously, and making return-to-office work.

With legislative changes looming, federally funded boards must juggle the demands of workforce training, economic development, and long-term systemic goals while ensuring accountability to both local communities and federal oversight. Brad Turner-Little, President and CEO of the National Association of Workforce Boards, explains.